AFRIECOM – Privacy Policy
At AFRIECOM, we care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when you visit our website, place an order, or contact us.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
– Your full name
– Your phone number
– Your email address
– Your shipping address
– Information related to your order (product details, delivery preferences, etc.)
– Technical information such as your IP address, device type, and browsing behavior (through cookies or analytics tools)
2. How We Use Your Information
Your personal data is collected for the following purposes:
– To process and deliver your order efficiently
– To contact you for order confirmation or follow-up
– To provide customer support before and after your purchase
– To improve our products, website, and services
– To send you promotional messages or special offers (only if you agree)
– To comply with legal and accounting obligations
3. Protection of Your Information
We take data protection seriously. Your personal information is securely stored and only accessible to authorized staff.
– We never sell or share your data with third parties for commercial purposes.
– Access to your personal data is strictly limited to AFRIECOM employees or trusted partners involved in delivering your order.
4. Sharing of Data
We may share limited information only with:
– Delivery partners (to ensure smooth and accurate delivery)
– Payment providers (for Mobile Money transactions: MTN Ghana and AirtelTigo Ghana only)
– Technical partners (for website hosting and analytics, under confidentiality agreements)
These partners are required to respect the confidentiality of your data and use it solely for the purpose for which it was shared.
5. Cookies and Tracking
Our website uses cookies to improve user experience and track activity for analytics and advertising purposes.
You can disable cookies in your browser settings, but some parts of the site may not function properly without them.
6. Data Retention
We keep your information for as long as necessary to provide our services and comply with legal obligations.
You can request the deletion or correction of your data at any time (see section 8).
7. Security
We use appropriate security measures (encryption, secure servers, restricted access) to protect your personal information against loss, misuse, or unauthorized access.
8. Your Rights
You have the right to:
– Request access to the data we hold about you
– Ask for correction of inaccurate information
– Request deletion of your personal data
– Withdraw consent for promotional messages at any time
To exercise these rights, please contact us via our contact form on the Contact Us page.
9. Cash on Delivery (COD)
When you place an order with Cash on Delivery (COD), we may contact you via phone or WhatsApp to confirm your order before shipping.
If you repeatedly refuse deliveries without reason, AFRIECOM reserves the right to restrict future COD purchases.
10. Policy Updates
We may update this Privacy Policy from time to time.
All modifications will be posted on this page with the date of the latest revision.
By continuing to use our website, you agree to the latest version of this policy.
11. Contact Us
If you have any questions or requests regarding your personal data, please fill out our contact form on the Contact Us page.
Our support team will get back to you within 24–48 hours.