AFRIECOM – Shipping & Delivery Policy
At AFRIECOM, we aim to get your order to you as smoothly and quickly as possible. Please review the following shipping & delivery terms before placing your order.
1. Delivery Areas
– We deliver nationwide across Ghana.
– For remote or hard-to-reach locations, we may propose a pick-up point instead of home delivery.
– AFRIECOM reserves the right to refuse delivery to addresses considered high-risk or not serviced by our logistics partners.
2. Order Processing Time
– Orders are usually processed within 24 to 48 hours after payment confirmation or COD order verification.
– Payment on Delivery (COD) orders may require a brief confirmation call or WhatsApp message before dispatch.
3. Delivery Timeframes
– Once your order has been processed and dispatched, typical delivery times are 1 to 3 business days for most locations in Ghana.
– Delivery times may be longer for remote areas or under exceptional circumstances (high demand, weather issues, road conditions).
4. Shipping Costs
– Delivery fees (if any) will be clearly shown at checkout or communicated during the order verification process.
– If a specific promotion or special condition applies (e.g., free delivery above a certain amount), it will be indicated on the website.
5. Tracking & Updates
– You will be notified once your order is dispatched.
– Our logistics partner will provide updates via SMS/WhatsApp or direct contact to confirm delivery details.
– Please keep your phone and address accurate so the courier can reach you.
6. Lost, Damaged or Non-Delivered Items
– If your package is lost, damaged, or not delivered, you must notify us within 48 hours of the delivery attempt or noticed issue.
– You’ll be asked to provide any proof available (photos/videos, delivery attempt messages, etc.).
– After verification, we will arrange a re-delivery, exchange or store credit in line with our Return & Refund Policy.
7. Customer Responsibilities
– Ensure the delivery address is correct and accessible.
– If you are ordering COD, be present at the given delivery time or make arrangements in advance.
– Repeated refusal of COD deliveries without valid reason may lead AFRIECOM to restrict or suspend COD payment option for your account.
8. Policy Updates
– We may update this Shipping & Delivery Policy at any time without prior notice.
– The version in effect at the time of your order will apply.
9. Contact Us
If you have any questions or concerns about delivery, please fill out the contact form on our [Contact Us] page and include your order number and delivery issue. Our support team will respond within 24-48 hours.